FAQ´s

• When will I receive my order?
  Orders ship in 1–3 business days. Delivery takes 3–7 days in Canada, 5–10 in the U.S.
• Do you ship internationally?
  Not yet, only Canada and the U.S. for now.
• How do I track my order?
  You’ll get a tracking link by email once it ships.
• What if my order arrives damaged or is missing something?
  Email us within 48 hours with a photo, we’ll fix it right away.
• Can I change my shipping address? Yes, if the order hasn't shipped. If it has, we’ll resend it once it returns (extra fees may apply).

• What payment methods do you accept?
  Credit/debit cards, PayPal, Apple Pay, and Shop Pay.
• Is the website secure?
  Yes—Shopify uses bank-level SSL encryption.

• What are the candles made of?
  100% soy wax, cotton wicks, and phthalate-free scents.
• Are they vegan and cruelty-free?
  Yes, completely.  
• What size and burn time?

~8 oz 70-75 hours of burn time.

~6 oz 40-45hours of burn time.

~4 oz 30-32 hours of burn time.

• Do they have spiritual or energetic meaning?
  Yes, each candle is made with a specific intention (love, clarity, healing, etc.).
• Can I customize a candle?
  Not yet, but limited drops are coming.

• How do I make my candle last longer?
  Trim the wick to ¼", let it melt fully on first burn, and never leave it unattended.
• Can I reuse the jar?
  Yes, just clean it with warm water and soap.

• Can I send it as a gift?
  Yes! Select “gift” at checkout and add a free note.  
• Is gift wrapping included?
  Yes, our packaging feels like a special gift.

• Can I return it if I don’t like the scent?
  We don’t accept returns for scent preferences, but we’ll replace damaged items.
• What if it arrives broken?
  Email us with a photo within 48 hours, we’ll send a replacement.

• Do I need an account to buy?
  No, but having one helps track orders and save favorites.
• How can I contact you?
  Email us or use our live chat, Monday to Friday, 9 AM to 6 PM (Canada time).

• Who’s behind Divine Essentials?
  A Canada-based brand focused on intentional self-care and meaningful rituals.
• Do you have a physical store?
  Not yet, we’re online only but appear at select markets. Follow us on Instagram!